Job Description

• Requirements:*
  
  * 3+ years of experience as a Travel Agent preferably in a B2B environment.
  
  * Comprehensive knowledge of global destinations, geography, and industry systems
  
  * Proficiency with major computer reservation systems (Amadeus, Sabre, Travelport Galileo)
  
  * Strong task management, documentation, and communication skills
  
  * Flexibility to work various shifts including nights and weekends
  
  * Bachelor's degree in Hospitality, Tourism, or related field preferred
  
  * Embodies our core values of customer dedication, integrity, and teamwork

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Role and Responsibility

• Responsibilities:
  
  * Provide travel solutions and post sales  service to clients (B2B agents) based on their unique needs and preferences.
  
  * Utilize computer reservation systems and your extensive destination knowledge to recommend and book optimal travel arrangements
  
  * Address client enquiries promptly and record interactions in customer relationship management (CRM) system
  
  * Facilitate post-booking modifications such as reissuing tickets, processing refunds, and managing ancillary services
  
  * Collaborate cross-functionally with teams like Finance, Technical, and Suppliers to ensure seamless operations
  
  * Identify opportunities for workflow improvements and propose solutions to enhance efficiency
  
  * Support ad-hoc tasks and special projects as needed

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Job Qualification

• Bachelor's degree in Hospitality, Tourism, or related field preferred

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Company Profile

• Khimji Ramdas India Private Limited (Travel Division) is part of the Khimji Ramdas Group of companies. The Travel division in Mumbai manages the back office operations for their leading brands and online platforms tripsnstay.com, Khimjiconnect.com & khimjicorptravel.com with associate offices set across Gulf and cliental spread over the Globe, it is one of the leading Travel Management Company.

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