Job Description

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  We are seeking a motivated and enthusiastic Telecaller to join our team in the travel industry. As a Telecaller, you will be the voice of our company, providing potential and existing customers with information about travel packages, offers, and services. Your role will involve answering inquiries, making outbound calls to prospects, and ensuring a high level of customer satisfaction through effective communication.

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Role and Responsibility

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  • Outbound Calls: Make daily outbound calls to potential clients to generate leads and promote travel packages, holiday offers, and travel-related services.
  • Inbound Calls: Handle inbound inquiries from customers regarding destinations, tour packages, hotel bookings, flights, and other travel-related services.
  • Customer Relationship Management: Develop and maintain strong relationships with clients by providing excellent customer service and follow-up.
  • Lead Generation: Identify and convert leads into sales opportunities by understanding customer needs and offering tailored solutions.
  • Product Knowledge: Keep up-to-date with the latest travel packages, destinations, and promotions to effectively communicate details to customers.
  • Customer Support: Assist with booking inquiries, cancellations, rescheduling, and resolve any travel-related issues in a timely manner.
  • Sales Targets: Achieve daily, weekly, and monthly call and sales targets.
  • Data Management: Maintain accurate records of customer interactions, leads, and sales through the company’s CRM system.
  • Market Research: Gather and analyze customer feedback to improve services and identify new sales opportunities.
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Job Qualification

• Qualifications and Skills:

  • Education: Minimum High School Diploma or Graduate.
  • Communication Skills: Excellent verbal communication skills in [languages required] (English, Hindi, or any regional language is preferred).
  • Sales Skills: Proven ability to persuade and close sales over the phone.
  • Customer-Oriented: Strong interpersonal skills and customer service mindset.
  • Computer Proficiency: Basic knowledge of MS Office, Google Workspace, and experience with CRM software is a plus.
  • Team Player: Ability to work effectively in a team environment and individually.
  • Time Management: Strong organizational skills with the ability to multitask and meet deadlines.
  • Flexibility: Willingness to work in shifts, including weekends and holidays, as per business requirements.

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Company Profile

• Shubhay Tours & Travels founded in 2008, has in a short span of time made its presence felt in the ever expanding tourism industry.

  With nationwide outlets of own offices, franchisees, travel agents network and huge in house team of down to earth, well trained and polite people company has achieved ranks of most favoured tour company in India.

  Nurtured from the seed of a single great idea - to make travel affordable to every Indian - Shubhay Tours is a prominent player in Indian travel landscape.

  Founded in the year 2002 by Vinay Pednekar, Shubhay Tours came to life to provide best in class travel solutions and comprehensive choices.

  Shubhay Tours’s rise has been led by the vision and the spirit of each one of its employees, for whom no idea is too big and no problem is too difficult

   With untiring determination, Shubhay Tours has proactively diversified its product offering, adding a variety of travel products and services. 

  Our Mission / Vision

  OUR MISSION

  To be the most acclaimed one stop shop for all your travel requirements. To serve all our clients with efficiency and effectiveness supported by an innovatively strong management team and service oriented staff.

  OUR VISION

  To become the leading ground operator in the region and our client's best partner, always providing the best possible product, with the highest quality of services, and demonstrating faithfully our commitment towards social and environmental responsibility.

   

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