Job Description

• • Additional Information:

  • Full-time, office-based position.

  • On-the-job training and opportunities for skill development.

  • Friendly and supportive team environment with potential for career advancement.

   

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Role and Responsibility

• Key Responsibilities:

  • Assist clients in selecting and booking the best flight options based on their preferences, budget, and schedule.

  • Issue airline tickets and ensure accurate entry of customer information in the system.

  • Handle inquiries from clients regarding flight availability, pricing, and booking policies.

  • Coordinate with airlines and third-party vendors to manage reservations and issue tickets.

  • Provide clients with travel documentation, including flight details, itineraries, and confirmation receipts.

  • Book meet-and-greet services such as Pranaam or Enclam. In the absence of these regular service providers, need to research online/contact airports to find authorised service providers.

  • Support clients in making changes to their bookings, including cancellations, rebookings, and refunds.

  • Stay updated on airline policies, fare structures, and ticketing rules.

  • Assist senior travel consultants with preparing detailed travel itineraries.

  • Provide exceptional customer service, ensuring client satisfaction and retention.

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Job Qualification

• • Requirements:

  • 0 to 6 months of experience in ticketing or travel consultancy (internships or prior travel agency exposure is a plus).

  • Knowledge of Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo is a plus (training will be provided).

  • Basic understanding of travel booking procedures, airline ticketing, and travel regulations.

  • Proficiency in Microsoft Excel, Google sheets, internet surfing and accounting software

  • Excellent communication via WhatsApp, email, calls etc

  • Follow up, multi tasking, time management and organizational skills

  • Willingness to learn and grow in the travel industry.

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Company Profile

• Rose Travels began its journey in 1984, founded by the visionary late Mrs. Hema Suresh Chablani, a B.Com graduate and certified IATA agent. Operating initially from home, Mrs. Chablani laid the foundation for what would become a trusted name in the travel industry. Her husband, Mr. Suresh D. Chablani, a B.Com and LLB graduate, later joined the business, contributing his expertise to the company’s growth. What started as a small home-based business soon expanded through word-of-mouth referrals, with clients in Singapore and Indonesia. Over the years, Rose Travels transitioned from a home setup to a leased office and eventually to an owned premise, solidifying its presence in the travel sector.

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