Holiday Package Operations Executive – Travel Industry

Yorker Holidays Services Pvt Ltd

Delhi

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Job Description

• We are looking for a detail-oriented and customer-focused Operations Executive/Manager to manage and coordinate tour packages, ensuring seamless travel experiences for our clients. The ideal candidate should have experience in the travel industry, with expertise in itinerary planning, vendor coordination, and customer service.

Role and Responsibility

• ✅ Holiday Package Management
  Design, customize, and manage domestic & international holiday packages.
   Ensure competitive pricing and maintain high-quality service standards.
  Coordinate with suppliers, hotels, airlines, and local vendors for seamless bookings.
  ✅ Operations & Logistics
  Handle reservations, ticketing, and accommodation arrangements.
   Ensure timely confirmations, payments, and travel document processing.
  Monitor package execution and resolve on-ground issues if any.
  ✅ Client Handling & Customer Support
   Provide expert travel consultation and itinerary suggestions.
  Address customer queries, modifications, and special requests.
  Ensure a smooth and hassle-free experience before, during, and after travel.
  ✅ Vendor & Partner Coordination
  Negotiate with suppliers for the best deals and maintain relationships.
  Update contracts, agreements, and service level expectations.
  ✅ Sales & Revenue Support
  Assist in promoting holiday packages to potential clients.
  Support the sales team with pricing strategies and package updates.
  Upsell additional services like sightseeing, travel insurance, and transfers.
  ✅ Documentation & Reporting
  Maintain accurate records of bookings, cancellations, and refunds.
  Prepare reports on package performance and customer feedback

Job Qualification

• ✔ Bachelor’s degree in Travel & Tourism, Hospitality, or a related field.
  ✔ Excellent negotiation, communication, and problem-solving skills.
  ✔ Proficiency in MS Office, CRM software, and travel booking tools.
  ✔ Ability to handle multiple clients and ensure smooth coordination.

Company Profile

• Yorker Holidays Services Pvt Ltd is the focused B2B wholesale travel division. We do sales representation for selected travel products and promote their services amongst the Indian travel fraternity. The bouquet of international & domestic travel related services that brings huge value add to agents business, by the easy to sell & high margins includes cruises, online hotel, sightseeing's & transfers, coach tours, international rail ticketing, visas and travel insurance.
  Our aim is to provide travel excellence in each and every field
  It is our hard work and diligence that engenders successful long-term relationships, open communication, a strong sense of the company family and a world-class work environment. In short, our company commitment to integrity is one of the core values that link each of us, regardless of location, work assignment, language or customs. To protect our legacy, we must be diligent guardians of our hard earned reputation, so that,Yorker Holidays Services Pvt Ltd will always be a company we are proud to support. Our commitment to customer service must be unwavering and we should accept nothing less than unrelenting honesty and integrity in everything we do. Yorker employees should always act with integrity and honesty in every situation. Yorker Holidays Services Pvt Ltd provides its clients with end-to-end travel services for India and across the world & to be a leading provider of sales & distribution services to travel and tourism products.