Job Description

• We need a ticketing specialist that can go above and beyond for our customers. The ideal applicant will have great interpersonal skills, solid organizational skills, and extensive knowledge of domestic and international ticket booking experience. You, as a ticketing specialist, will be answering customer questions via email, chat, phone, and other means of contact.

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Role and Responsibility

• • Proficiency in GDS (Global Distribution System), such as Amadeus, Sabre, or Galileo.
  • Keen attention to detail while booking the flights.
  • Process flight reservations, changes, reissue, PNR creation and cancellations.
  • Provide ticketing support and resolve booking issues.
  • Ensure compliance with airline policies and regulations.
  • Assist customers with travel inquiries and options.
  • Collaborate with the team to optimize ticketing processes.
  • Stay updated on GDS features and industry trends.
  • To guarantee customer satisfaction, handle ticket concerns, delays, and calling off.
  • Capable of handling client and student queries and providing the best support.
  • Up-selling and cross-selling: converting calls to sales
  • Collaborate with team members to ensure smooth and efficient booking processes.
  •  Handle client feedback and resolve any issues to ensure customer satisfaction.
  • Stay organized and maintain accurate records of bookings, payments, and client information.
  • Previous experience in ticketing or a related role in the travel industry
  • Excellent communication and customer service skills.

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Job Qualification

• • A bachelor's degree in tourism, hospitality, or a related field is preferred. 

  • Prior experience in the travel industry or a related customer service role is a plus. 

  • Knowledge of popular travel destinations, vacation types, and travel products 

  • Excellent communication and interpersonal skills 

  • Strong problem-solving and negotiation abilities 

  • Proficiency in travel booking systems and software 

  • Enthusiasm for travel and the ability to inspire others with your passion 

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Company Profile

• Millennia Travels is an industry-leading full-service travel firm for both business and leisure travelers. Our dedicated staff focuses only on foreign vacation planning, with an emphasis on exotic locales. Since the beginning, our seasoned agents have been providing business clients, groups, executive travelers, and high-end leisure customers with unforgettable vacations. 

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